TY - GEN
T1 - A mobile application for collecting task time data for value stream mapping of the final 50 feet of urban goods delivery processes
AU - Kim, Haena
AU - Boyle, Ling Ng
AU - Goodchild, Anne
N1 - Publisher Copyright:
© 2018 by Human Factors and Ergonomics Society (HFES). All rights reserved.
PY - 2018
Y1 - 2018
N2 - Delivery options have become very diverse with online shoppers demanding faster delivery options (e.g, 2-day delivery, same day delivery options) and more personalized services. For this reason, transportation planners, retailers, and delivery companies are seeking ways to better understand how best to deliver goods and services in urban areas while minimizing disruption to traffic, parking, and building operations. This includes understanding vertical and horizontal goods movements within urban areas. The goal of this project is to capture the delivery processes within urban buildings in order to minimize these disruptions. This is achieved using a systems approach to understanding the flow of activities and workers as they deliver goods within urban buildings. A mobile application was designed to collect the start and stop times for each task within the delivery process for 31 carriers as they deliver goods within a 62-story office building. The process flow map helped identify bottlenecks and areas for improvements in the final segment of the delivery operations. It also highlighted consistent tasks conducted by all carriers as well as differences with given carrier type. This information is useful to help decision-makers plan appropriately for the design of future cities that encompass a variety of delivery processes.
AB - Delivery options have become very diverse with online shoppers demanding faster delivery options (e.g, 2-day delivery, same day delivery options) and more personalized services. For this reason, transportation planners, retailers, and delivery companies are seeking ways to better understand how best to deliver goods and services in urban areas while minimizing disruption to traffic, parking, and building operations. This includes understanding vertical and horizontal goods movements within urban areas. The goal of this project is to capture the delivery processes within urban buildings in order to minimize these disruptions. This is achieved using a systems approach to understanding the flow of activities and workers as they deliver goods within urban buildings. A mobile application was designed to collect the start and stop times for each task within the delivery process for 31 carriers as they deliver goods within a 62-story office building. The process flow map helped identify bottlenecks and areas for improvements in the final segment of the delivery operations. It also highlighted consistent tasks conducted by all carriers as well as differences with given carrier type. This information is useful to help decision-makers plan appropriately for the design of future cities that encompass a variety of delivery processes.
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M3 - Conference contribution
AN - SCOPUS:85062413066
T3 - Proceedings of the Human Factors and Ergonomics Society
SP - 1808
EP - 1812
BT - 62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018
PB - Human Factors and Ergonomics Society Inc.
T2 - 62nd Human Factors and Ergonomics Society Annual Meeting, HFES 2018
Y2 - 1 October 2018 through 5 October 2018
ER -