A more comprehensive approach to enhancing business process efficiency

Seung Hyun Rhee, Nam Wook Cho, Hyerim Bae

Research output: Chapter in Book/Report/Conference proceedingConference contribution


Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.

Original languageEnglish (US)
Title of host publicationHuman Interface and the Management of Information
Subtitle of host publicationInteracting in Information Environments - Symposium on Human Interface 2007. Held as Part of HCI International 2007, Proceedings
PublisherSpringer Verlag
Number of pages10
EditionPART 2
ISBN (Print)9783540733539
StatePublished - 2007
EventSymposium on Human Interface 2007 - Beijing, China
Duration: Jul 22 2007Jul 27 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 2
Volume4558 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


OtherSymposium on Human Interface 2007


  • Business process management
  • Dispatching rule
  • Process efficiency
  • Theory of constraints
  • User-oriented support

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


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