An agent-based negotiation model for user-adaptive service provision

Hind Saddiki, Hamid Harroud

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In the context of B2C service provision, we propose an agent-based service provision model that captures interests of both the consumer and the service provider. Selection of the most suitable service alternative is achieved through a bargaining process whereby both agents rely on a multi-attribute utility-based decision mechanism involving preferences, customer satisfaction, context and cost factors. We opt for a semi-automatic approach in building the composite service to accommodate the practical requirements of real-world service providers while exploiting the dynamicity of agent coalitions. A prototype system for a Swiss army knife utility service is implemented to evaluate the viability of the proposed model in addressing user-adaptivity and provider requirements in a B2C context.

Original languageEnglish (US)
Title of host publicationProceedings of 2012 International Conference on Multimedia Computing and Systems, ICMCS 2012
Pages973-978
Number of pages6
DOIs
StatePublished - 2012
Event2012 International Conference on Multimedia Computing and Systems, ICMCS 2012 - Tangiers, Morocco
Duration: May 10 2012May 12 2012

Publication series

NameProceedings of 2012 International Conference on Multimedia Computing and Systems, ICMCS 2012

Other

Other2012 International Conference on Multimedia Computing and Systems, ICMCS 2012
CountryMorocco
CityTangiers
Period5/10/125/12/12

Keywords

  • B2C service provision
  • agent-based service provision
  • semi-automatic service composition
  • service cooperation
  • user-adaptive service provision

ASJC Scopus subject areas

  • Computer Graphics and Computer-Aided Design
  • Human-Computer Interaction
  • Software

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  • Cite this

    Saddiki, H., & Harroud, H. (2012). An agent-based negotiation model for user-adaptive service provision. In Proceedings of 2012 International Conference on Multimedia Computing and Systems, ICMCS 2012 (pp. 973-978). [6320302] (Proceedings of 2012 International Conference on Multimedia Computing and Systems, ICMCS 2012). https://doi.org/10.1109/ICMCS.2012.6320302