An empirical investigation of the situationally-induced impairments experienced by blind mobile device users

Ali Abdolrahmani, Ravi Kuber, Amy Hurst

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In this paper, we describe a study specifically focusing on the situationally-induced impairments and disabilities (SIIDs) which individuals who are blind encounter when interacting with mobile devices. We conducted semi-structured interviews with eight legally-blind participants, and presented them with three scenarios to inspire discussion relating to SIIDs. Nine main themes emerged from analysis of the participant interviews, including the challenges faced when using a mobile device one-handed while using a cane to detect obstacles along the intended path, the impact of using a mobile device under inhospitable conditions, and concerns associated with using a mobile device in environments where privacy and safety may be compromised (e.g. when using public transport). These were found to reduce the quality of the subjective interaction experience, and in some cases limiting use of mobile technologies in public venues. Insights from our research can be used to guide the design of future mobile interfaces to better meet the needs of users whose needs are often excluded from the design process.

Original languageEnglish (US)
Title of host publicationW4A 2016 - 13th Web for All Conference
PublisherAssociation for Computing Machinery, Inc
ISBN (Electronic)9781450341387
DOIs
StatePublished - Apr 11 2016
Event13th Web for All Conference, W4A 2016 - Montreal, Canada
Duration: Apr 11 2016Apr 13 2016

Publication series

NameW4A 2016 - 13th Web for All Conference

Conference

Conference13th Web for All Conference, W4A 2016
CountryCanada
CityMontreal
Period4/11/164/13/16

Keywords

  • Accessibility
  • Blind
  • Mobile
  • Mobile screen readers
  • Situational impairments

ASJC Scopus subject areas

  • Computer Networks and Communications

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  • Cite this

    Abdolrahmani, A., Kuber, R., & Hurst, A. (2016). An empirical investigation of the situationally-induced impairments experienced by blind mobile device users. In W4A 2016 - 13th Web for All Conference [a21] (W4A 2016 - 13th Web for All Conference). Association for Computing Machinery, Inc. https://doi.org/10.1145/2899475.2899482