Better than Raw: A Guide to Measuring Organizational Performance with Adjusted Performance Measures

Ross Rubenstein, Amy Ellen Schwartz, Leanna Stiefel

Research output: Contribution to journalReview article

Abstract

Like oysters on the half shell, some things are better when they're raw. In evaluating the performance of organizations and providing guidance for improving performance, however, raw performance measures, such as test scores or success rates, are often inferior to performance measures adjusted for client and environmental characteristics, or adjusted performance measures (APMs). Using examples from a variety of public services and data on public schools in Georgia, we compare the performance data generated by raw scores and by APMs. We conclude with guidance for constructing and using adjusted performance measures.

Original languageEnglish (US)
Pages (from-to)607-615
Number of pages9
JournalPublic Administration Review
Volume63
Issue number5
DOIs
StatePublished - 2003

ASJC Scopus subject areas

  • Sociology and Political Science
  • Public Administration
  • Marketing

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