TY - JOUR
T1 - Better than Raw
T2 - A Guide to Measuring Organizational Performance with Adjusted Performance Measures
AU - Rubenstein, Ross
AU - Schwartz, Amy Ellen
AU - Stiefel, Leanna
PY - 2003
Y1 - 2003
N2 - Like oysters on the half shell, some things are better when they're raw. In evaluating the performance of organizations and providing guidance for improving performance, however, raw performance measures, such as test scores or success rates, are often inferior to performance measures adjusted for client and environmental characteristics, or adjusted performance measures (APMs). Using examples from a variety of public services and data on public schools in Georgia, we compare the performance data generated by raw scores and by APMs. We conclude with guidance for constructing and using adjusted performance measures.
AB - Like oysters on the half shell, some things are better when they're raw. In evaluating the performance of organizations and providing guidance for improving performance, however, raw performance measures, such as test scores or success rates, are often inferior to performance measures adjusted for client and environmental characteristics, or adjusted performance measures (APMs). Using examples from a variety of public services and data on public schools in Georgia, we compare the performance data generated by raw scores and by APMs. We conclude with guidance for constructing and using adjusted performance measures.
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U2 - 10.1111/1540-6210.00323
DO - 10.1111/1540-6210.00323
M3 - Review article
AN - SCOPUS:0142028859
SN - 0033-3352
VL - 63
SP - 607
EP - 615
JO - Public Administration Review
JF - Public Administration Review
IS - 5
ER -