Beyond first encounters with analytics: Questions, techniques and challenges in instructors' sensemaking

Qiujie Li, Yeonji Jung, Alyssa Friend Wise

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Despite growing implementation of teacher-facing analytics in higher education, relatively little is known about the detailed processes through which instructors make sense of analytics in their teaching practices beyond their initial encounters with tools. This study unpacked the sensemaking process of thirteen instructors with analytic experience, using interviews that included walkthroughs of their analytics use. Qualitative inductive analysis was used to identify themes related to (1) the questions they asked of the analytics, (2) the techniques they used to interpret them, and (3) the challenges they encountered. Findings indicated that instructors went beyond a general curiosity to develop three types of questions of the analytics (goal-oriented, problem-oriented, and instruction modification questions). Instructors also used specific techniques to read and explain data by (a) developing expectations about the answers the analytics would provide, and (b) making comparisons to reveal student diversity, identify effects of instructional revision and diagnose issues. The study found instructors faced an initial learning curve when seeking and making use of relevant information, but also continued to revisit these challenges when they were not able to develop a routine of analytics use. These findings both contribute to a conceptual understanding of instructor analytic sensemaking and have practical implications for its systematic support.

Original languageEnglish (US)
Title of host publicationLAK 2021 Conference Proceedings - The Impact we Make
Subtitle of host publicationThe Contributions of Learning Analytics to Learning, 11th International Conference on Learning Analytics and Knowledge
PublisherAssociation for Computing Machinery
Pages344-353
Number of pages10
ISBN (Electronic)9781450389358
DOIs
StatePublished - Apr 12 2021
Event11th International Conference on Learning Analytics and Knowledge: The Impact we Make: The Contributions of Learning Analytics to Learning, LAK 2021 - Virtual, Online, United States
Duration: Apr 12 2021Apr 16 2021

Publication series

NameACM International Conference Proceeding Series

Conference

Conference11th International Conference on Learning Analytics and Knowledge: The Impact we Make: The Contributions of Learning Analytics to Learning, LAK 2021
Country/TerritoryUnited States
CityVirtual, Online
Period4/12/214/16/21

Keywords

  • Analytic sensemaking
  • Data-informed instruction
  • Human-centered analytics
  • Instructional dashboards

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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