Civility and workplace bullying: Resonance of nightingale's persona and current best practices

Fidelindo A. Lim, Ilya Bernstein

Research output: Contribution to journalArticle

Abstract

Conflict or aggression occurring between and among healthcare workers is undermining attempts to create a culture of safety in the workplace. Healthcare occupations have higher rates of workplace bullying (WPB), and intimidating behavior across healthcare settings has been shown to foster medical errors, increase the cost of care, and contribute to poor patient satisfaction and preventable adverse outcomes. WBP is also partially responsible for the high attrition among nurses, a particular concern in the current nursing shortage. Through a narrative that explores Florence Nightingale's professional persona and experience, this article outlines various factors that contribute to incivility and WPB, and provides suggestions for curriculum design that may help preempt incivility in tomorrow's nurses.

Original languageEnglish (US)
Pages (from-to)124-129
Number of pages6
JournalNursing forum
Volume49
Issue number2
DOIs
StatePublished - 2014

Keywords

  • Civility
  • Incivility
  • Nightingale and interprofessional collaboration
  • Workplace bullying

ASJC Scopus subject areas

  • Nursing(all)

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