TY - GEN
T1 - Computer training to empower day laborers
T2 - 46th Annual Hawaii International Conference on System Sciences, HICSS 2013
AU - Gomez, Ricardo
AU - Abokhodair, Norah
AU - Bayo, Ivette
AU - Park, Minsu
PY - 2013
Y1 - 2013
N2 - This paper analyzes the barriers to information and communication technologies (ICT) use among extremely underserved minorities such as mpoverished immigrants in the USA. In particular, we explore the physical and psychological barriers that prevent Hispanic day laborers in Seattle from making effective use of computers and the Internet. Based on a mixed-methods study that combined structured interviews, focus groups and observations among day laborers members of non-profit Casa Latina in Seattle, WA, we suggest a typology of barriers to ICT. We also suggest the use of a heat map for ICT training that addresses both the physical access and the emotional capacity barriers faced by underserved communities. Addressing emotional barriers as well as technical skills is critical for these extremely underserved populations to make effective use of ICT in ways that effectively meet their information and development needs.
AB - This paper analyzes the barriers to information and communication technologies (ICT) use among extremely underserved minorities such as mpoverished immigrants in the USA. In particular, we explore the physical and psychological barriers that prevent Hispanic day laborers in Seattle from making effective use of computers and the Internet. Based on a mixed-methods study that combined structured interviews, focus groups and observations among day laborers members of non-profit Casa Latina in Seattle, WA, we suggest a typology of barriers to ICT. We also suggest the use of a heat map for ICT training that addresses both the physical access and the emotional capacity barriers faced by underserved communities. Addressing emotional barriers as well as technical skills is critical for these extremely underserved populations to make effective use of ICT in ways that effectively meet their information and development needs.
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U2 - 10.1109/HICSS.2013.142
DO - 10.1109/HICSS.2013.142
M3 - Conference contribution
AN - SCOPUS:84875497008
SN - 9780769548920
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 2833
EP - 2841
BT - Proceedings of the 46th Annual Hawaii International Conference on System Sciences, HICSS 2013
Y2 - 7 January 2013 through 10 January 2013
ER -