Computer training to empower day laborers: A heat map to address emotional barriers and technical skills

Ricardo Gomez, Norah Abokhodair, Ivette Bayo, Minsu Park

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper analyzes the barriers to information and communication technologies (ICT) use among extremely underserved minorities such as mpoverished immigrants in the USA. In particular, we explore the physical and psychological barriers that prevent Hispanic day laborers in Seattle from making effective use of computers and the Internet. Based on a mixed-methods study that combined structured interviews, focus groups and observations among day laborers members of non-profit Casa Latina in Seattle, WA, we suggest a typology of barriers to ICT. We also suggest the use of a heat map for ICT training that addresses both the physical access and the emotional capacity barriers faced by underserved communities. Addressing emotional barriers as well as technical skills is critical for these extremely underserved populations to make effective use of ICT in ways that effectively meet their information and development needs.

Original languageEnglish (US)
Title of host publicationProceedings of the 46th Annual Hawaii International Conference on System Sciences, HICSS 2013
Pages2833-2841
Number of pages9
DOIs
StatePublished - 2013
Event46th Annual Hawaii International Conference on System Sciences, HICSS 2013 - Wailea, Maui, HI, United States
Duration: Jan 7 2013Jan 10 2013

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other46th Annual Hawaii International Conference on System Sciences, HICSS 2013
CountryUnited States
CityWailea, Maui, HI
Period1/7/131/10/13

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Gomez, R., Abokhodair, N., Bayo, I., & Park, M. (2013). Computer training to empower day laborers: A heat map to address emotional barriers and technical skills. In Proceedings of the 46th Annual Hawaii International Conference on System Sciences, HICSS 2013 (pp. 2833-2841). [6480186] (Proceedings of the Annual Hawaii International Conference on System Sciences). https://doi.org/10.1109/HICSS.2013.142