@book{5c822341ef554fc6a7bd7bd8c9b7b7e5,
title = "Conflict Management: A Communication Skills Approach ",
keywords = "Conflict management, Interpersonal communication, Comunicaci{\'o}n interpersonal, Soluci{\'o}n de conflictos, Interpersonal conflict, Conflictos interpersonales",
author = "Deborah Borisoff and Victor, {David A}",
note = "Includes bibliographical references (pages 225-239) and index",
year = "1998",
language = "English (US)",
isbn = "0205272940",
publisher = "Allyn and Bacon",
edition = "2nd ",
}