@book{48b25ad18b9a455d8d3aa116da06b5c9,
title = "Conflict Management: A Communication Skills Approach ",
keywords = "Conflict management, Interpersonal communication, Interpersonal relations, Conflit interpersonnel, Communication interpersonnelle, Gestion des conflits, Interpersonal conflict",
author = "Deborah Borisoff and Victor, {David A}",
note = "Includes bibliographical references (pages 184-194)",
year = "1989",
language = "English (US)",
isbn = "9780131675032",
publisher = "Prentice Hall",
}