Customer-integrated ATIS planning, design, and deployment

Yuko J. Nakanishi, John C. Falcocchio, Raman K. Patel, Hualiang Teng

Research output: Contribution to conferencePaper

Abstract

Customer input in the planning, design, and deployment of Advanced Traveler Information Systems (ATIS) is highly desirable in ensuring its success in serving the needs of travelers. A systematic method by which customer preferences and opinions may be incorporated into the process is proposed in this paper. The authors develop a Customer-Integrated ATIS Planning and Design process which includes goal setting, target market(s) selection, identification of customer needs and preferences, and selection of ATIS media and content; these steps culminate in a prototype of the ATIS. The Customer-Integrated ATIS Deployment process proposed by the authors consist of the trial deployment of the ATIS prototype, customer trials and feedback, modifications to the media and content, and the full deployment of the ATIS, with continuous customer feedback. The specifics of both processes are discussed in detail in this paper.

Original languageEnglish (US)
Pages111-118
Number of pages8
DOIs
StatePublished - 2002
EventProceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation - Cambridge, MA, United States
Duration: Aug 5 2002Aug 7 2002

Other

OtherProceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation
CountryUnited States
CityCambridge, MA
Period8/5/028/7/02

ASJC Scopus subject areas

  • Engineering(all)

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    Nakanishi, Y. J., Falcocchio, J. C., Patel, R. K., & Teng, H. (2002). Customer-integrated ATIS planning, design, and deployment. 111-118. Paper presented at Proceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation, Cambridge, MA, United States. https://doi.org/10.1061/40632(245)15