Customer-integrated ATIS planning, design, and deployment

Yuko J. Nakanishi; John C. Falcocchio; Raman K. Patel; Hualiang Teng

doi:10.1061/40632(245)15

Customer-integrated ATIS planning, design, and deployment

Yuko J. Nakanishi, John C. Falcocchio, Raman K. Patel, Hualiang Teng

Civil and Urban Engineering

Research output: Contribution to conference › Paper › peer-review

Abstract

Customer input in the planning, design, and deployment of Advanced Traveler Information Systems (ATIS) is highly desirable in ensuring its success in serving the needs of travelers. A systematic method by which customer preferences and opinions may be incorporated into the process is proposed in this paper. The authors develop a Customer-Integrated ATIS Planning and Design process which includes goal setting, target market(s) selection, identification of customer needs and preferences, and selection of ATIS media and content; these steps culminate in a prototype of the ATIS. The Customer-Integrated ATIS Deployment process proposed by the authors consist of the trial deployment of the ATIS prototype, customer trials and feedback, modifications to the media and content, and the full deployment of the ATIS, with continuous customer feedback. The specifics of both processes are discussed in detail in this paper.

Original language	English (US)
Pages	111-118
Number of pages	8
DOIs	https://doi.org/10.1061/40632(245)15
State	Published - 2002
Event	Proceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation - Cambridge, MA, United States Duration: Aug 5 2002 → Aug 7 2002

Other

Other	Proceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation
Country/Territory	United States
City	Cambridge, MA
Period	8/5/02 → 8/7/02

ASJC Scopus subject areas

General Engineering

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10.1061/40632(245)15

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title = "Customer-integrated ATIS planning, design, and deployment",

abstract = "Customer input in the planning, design, and deployment of Advanced Traveler Information Systems (ATIS) is highly desirable in ensuring its success in serving the needs of travelers. A systematic method by which customer preferences and opinions may be incorporated into the process is proposed in this paper. The authors develop a Customer-Integrated ATIS Planning and Design process which includes goal setting, target market(s) selection, identification of customer needs and preferences, and selection of ATIS media and content; these steps culminate in a prototype of the ATIS. The Customer-Integrated ATIS Deployment process proposed by the authors consist of the trial deployment of the ATIS prototype, customer trials and feedback, modifications to the media and content, and the full deployment of the ATIS, with continuous customer feedback. The specifics of both processes are discussed in detail in this paper.",

author = "Nakanishi, {Yuko J.} and Falcocchio, {John C.} and Patel, {Raman K.} and Hualiang Teng",

year = "2002",

doi = "10.1061/40632(245)15",

language = "English (US)",

pages = "111--118",

note = "Proceedings of the seventh International Conference on: Applications of Advanced Technology in Transportation ; Conference date: 05-08-2002 Through 07-08-2002",

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AU - Nakanishi, Yuko J.

AU - Falcocchio, John C.

AU - Patel, Raman K.

AU - Teng, Hualiang

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Y1 - 2002

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AB - Customer input in the planning, design, and deployment of Advanced Traveler Information Systems (ATIS) is highly desirable in ensuring its success in serving the needs of travelers. A systematic method by which customer preferences and opinions may be incorporated into the process is proposed in this paper. The authors develop a Customer-Integrated ATIS Planning and Design process which includes goal setting, target market(s) selection, identification of customer needs and preferences, and selection of ATIS media and content; these steps culminate in a prototype of the ATIS. The Customer-Integrated ATIS Deployment process proposed by the authors consist of the trial deployment of the ATIS prototype, customer trials and feedback, modifications to the media and content, and the full deployment of the ATIS, with continuous customer feedback. The specifics of both processes are discussed in detail in this paper.

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Customer-integrated ATIS planning, design, and deployment

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