Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM: A pilot case study

Diana Carvalho, Maximino Bessa, Emanuel Peres, Luís Magalhães, Carlos Guedes, Lia Oliveira

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The use of Information and Communication Technologies (ICTs) has grown substantially over the past few years. However, a portion of the world's society has not been able to keep up with these technological advances. For this purpose, we present a serious game with a multi-touch interface envisioned to encourage and teach digitally excluded people on how to use the Portuguese Automated Teller Machine (ATM): a commodity much needed by society, but still avoided by some, mainly due to their fear of the digital world. An exploratory study was conducted to investigate if a serious game based on a new interaction paradigm can have a positive influence in the struggle against the Portuguese digital divide. We believe that the findings of our pilot case study can be useful to determine if a multi-touch serious game, due to its intuitiveness and ease of use, can stimulate the digitally excluded people to handle the ATM on a regular basis. The results that were obtained suggest that this approach may indeed produce a positive impact in the attempt to bridge the Portuguese digital divide.

Original languageEnglish (US)
Title of host publicationProceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012
StatePublished - 2012
Event7th Iberian Conference on Information Systems and Technologies, CISTI 2012 - Madrid, Spain
Duration: Jun 20 2012Jun 23 2012

Publication series

NameIberian Conference on Information Systems and Technologies, CISTI
ISSN (Print)2166-0727
ISSN (Electronic)2166-0735

Other

Other7th Iberian Conference on Information Systems and Technologies, CISTI 2012
CountrySpain
CityMadrid
Period6/20/126/23/12

Keywords

  • ATM
  • Digital Divide
  • HCI
  • Multi-touch
  • Natural User Interfaces
  • Serious Games

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems

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  • Cite this

    Carvalho, D., Bessa, M., Peres, E., Magalhães, L., Guedes, C., & Oliveira, L. (2012). Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM: A pilot case study. In Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012 [6263234] (Iberian Conference on Information Systems and Technologies, CISTI).