@inproceedings{a7d7bf0a4974418a81903bcb275cb35c,
title = "Developing a multi-touch serious game to fight the digital divide - The Portuguese ATM: A pilot case study",
abstract = "The use of Information and Communication Technologies (ICTs) has grown substantially over the past few years. However, a portion of the world's society has not been able to keep up with these technological advances. For this purpose, we present a serious game with a multi-touch interface envisioned to encourage and teach digitally excluded people on how to use the Portuguese Automated Teller Machine (ATM): a commodity much needed by society, but still avoided by some, mainly due to their fear of the digital world. An exploratory study was conducted to investigate if a serious game based on a new interaction paradigm can have a positive influence in the struggle against the Portuguese digital divide. We believe that the findings of our pilot case study can be useful to determine if a multi-touch serious game, due to its intuitiveness and ease of use, can stimulate the digitally excluded people to handle the ATM on a regular basis. The results that were obtained suggest that this approach may indeed produce a positive impact in the attempt to bridge the Portuguese digital divide.",
keywords = "ATM, Digital Divide, HCI, Multi-touch, Natural User Interfaces, Serious Games",
author = "Diana Carvalho and Maximino Bessa and Emanuel Peres and Lu{\'i}s Magalh{\~a}es and Carlos Guedes and Lia Oliveira",
year = "2012",
language = "English (US)",
isbn = "9789899624771",
series = "Iberian Conference on Information Systems and Technologies, CISTI",
booktitle = "Proceedings of the 7th Iberian Conference on Information Systems and Technologies, CISTI 2012",
note = "7th Iberian Conference on Information Systems and Technologies, CISTI 2012 ; Conference date: 20-06-2012 Through 23-06-2012",
}