TY - JOUR
T1 - Effective physician-nurse communication
T2 - A patient safety essential for labor and delivery
AU - Lyndon, Audrey
AU - Zlatnik, Marya G.
AU - Wachter, Robert M.
N1 - Copyright:
Copyright 2012 Elsevier B.V., All rights reserved.
PY - 2011/8
Y1 - 2011/8
N2 - Effective communication is a hallmark of safe patient care. Challenges to effective interprofessional communication in maternity care include differing professional perspectives on clinical management, steep hierarchies, and lack of administrative support for change. We review principles of high reliability as they apply to communication in clinical care and discuss principles of effective communication and conflict management in maternity care. Effective clinical communication is respectful, clear, direct, and explicit. We use a clinical scenario to illustrate an historic style of nurse-physician communication and demonstrate how communication can be improved to promote trust and patient safety. Consistent execution of successful communication requires excellent listening skills, superb administrative support, and collective commitment to move past traditional hierarchy and professional stereotyping.
AB - Effective communication is a hallmark of safe patient care. Challenges to effective interprofessional communication in maternity care include differing professional perspectives on clinical management, steep hierarchies, and lack of administrative support for change. We review principles of high reliability as they apply to communication in clinical care and discuss principles of effective communication and conflict management in maternity care. Effective clinical communication is respectful, clear, direct, and explicit. We use a clinical scenario to illustrate an historic style of nurse-physician communication and demonstrate how communication can be improved to promote trust and patient safety. Consistent execution of successful communication requires excellent listening skills, superb administrative support, and collective commitment to move past traditional hierarchy and professional stereotyping.
KW - interprofessional communication
KW - labor and delivery
KW - patient safety
UR - http://www.scopus.com/inward/record.url?scp=79960915552&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=79960915552&partnerID=8YFLogxK
U2 - 10.1016/j.ajog.2011.04.021
DO - 10.1016/j.ajog.2011.04.021
M3 - Review article
C2 - 21640970
AN - SCOPUS:79960915552
VL - 205
SP - 91
EP - 96
JO - American Journal of Obstetrics and Gynecology
JF - American Journal of Obstetrics and Gynecology
SN - 0002-9378
IS - 2
ER -