Embracing errors: Examining how context of use impacts blind individuals' acceptance of navigation aid errors

Ali Abdolrahmani, William Easley, Michele Williams, Stacy Branham, Amy Hurst

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Prevention of errors has been an orienting goal within the field of Human-Computer Interaction since its inception, with particular focus on minimizing human errors through appropriate technology design. However, there has been relatively little exploration into how designers can best support users of technologies that will inevitably make errors. We present a mixed-methods study in the domain of navigation technology for visually impaired individuals. We examined how users respond to device errors made in realistic scenarios of use. Contrary to conventional wisdom that usable systems must be error-free, we found that 42% of errors were acceptable to users. Acceptance of errors depends on error type, building feature, and environmental context. Further, even when a technical error is acceptable to the user, the misguided social responses of others nearby can negatively impact user experience. We conclude with design recommendations that embrace errors while also supporting user management of errors in technical systems.

Original languageEnglish (US)
Title of host publicationCHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Subtitle of host publicationExplore, Innovate, Inspire
PublisherAssociation for Computing Machinery
Pages4158-4169
Number of pages12
ISBN (Electronic)9781450346559
DOIs
StatePublished - May 2 2017
Event2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017 - Denver, United States
Duration: May 6 2017May 11 2017

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2017-May

Other

Other2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017
CountryUnited States
CityDenver
Period5/6/175/11/17

Keywords

  • Assistive technology
  • Blindness
  • Device errors
  • Disability
  • Navigation
  • Stigmatization
  • Visual impairments

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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  • Cite this

    Abdolrahmani, A., Easley, W., Williams, M., Branham, S., & Hurst, A. (2017). Embracing errors: Examining how context of use impacts blind individuals' acceptance of navigation aid errors. In CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems: Explore, Innovate, Inspire (pp. 4158-4169). (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2017-May). Association for Computing Machinery. https://doi.org/10.1145/3025453.3025528