TY - GEN
T1 - Enterprise search and collective mind
T2 - 17th Americas Conference on Information Systems 2011, AMCIS 2011
AU - Washington, Anne L.
PY - 2011
Y1 - 2011
N2 - Enterprise search technology retrieves digital objects and internally generated content within organizations. Unlike other retrieval environments, enterprise search is a community of practice which responds to expected activity at similar times. Collective mind theory (Weick & Roberts, 2003) is similar to retrieval environments where the unplanned movements of multiple people move towards a similar end. An inductive, interpretive (Walsham, 1995) case study (Yin, 2009) was conducted in a government agency to understand enterprise search practices. The method of analysis was analytic induction (LeCompte & Schensul, 1999; Miles & Huberman, 1994; Strauss & Corbin, 1990). Interviews, observations and search interfaces were interpreted through theory and summarized in a process model. The model illustrates relationships between search interfaces and sequences of activity. This study identified the phenomenon of collective information-seeking behavior in organizations. The results provide a unique way to understand the role of search interface design for information systems.
AB - Enterprise search technology retrieves digital objects and internally generated content within organizations. Unlike other retrieval environments, enterprise search is a community of practice which responds to expected activity at similar times. Collective mind theory (Weick & Roberts, 2003) is similar to retrieval environments where the unplanned movements of multiple people move towards a similar end. An inductive, interpretive (Walsham, 1995) case study (Yin, 2009) was conducted in a government agency to understand enterprise search practices. The method of analysis was analytic induction (LeCompte & Schensul, 1999; Miles & Huberman, 1994; Strauss & Corbin, 1990). Interviews, observations and search interfaces were interpreted through theory and summarized in a process model. The model illustrates relationships between search interfaces and sequences of activity. This study identified the phenomenon of collective information-seeking behavior in organizations. The results provide a unique way to understand the role of search interface design for information systems.
KW - Human-computer interaction
KW - Inductive
KW - Information retrieval
KW - Interpretive
KW - Sensemaking
UR - http://www.scopus.com/inward/record.url?scp=84870365954&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84870365954&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84870365954
SN - 9781618390981
T3 - 17th Americas Conference on Information Systems 2011, AMCIS 2011
BT - 17th Americas Conference on Information Systems 2011, AMCIS 2011
Y2 - 4 August 2011 through 8 August 2011
ER -