Et (smart) phone home!

Leandro Collares; Chris Matthews; Justin Cappos; Yvonne Coady; Rick McGeer

doi:10.1145/2095050.2095098

Et (smart) phone home!

Leandro Collares, Chris Matthews, Justin Cappos, Yvonne Coady, Rick McGeer

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Most home users are not able to troubleshoot advanced network issues themselves. Hours on the phone with an ISP's customer representative is a common way to solve this problem. With the advent of mobile devices with both Wi-Fi and cellular radios, troubleshooters at the ISP have a new back-door into a malfunctioning residential network. However, placing full trust in an ISP is a poor choice for a home user. In this paper we present Extra Technician (ET), a system designed to provide ISPs and others with an environment to troubleshoot home networking in a remote, safe and flexible manner.

Original language	English (US)
Title of host publication	SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops
Subtitle of host publication	DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11
Pages	283-288
Number of pages	6
DOIs	https://doi.org/10.1145/2095050.2095098
State	Published - 2011
Event	ACM International Conference on Systems, Programming, Languages, and Applications: Software for Humanity, SPLASH'11 and the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11 - Portland, OR, United States Duration: Oct 23 2011 → Oct 24 2011

Publication series

Name	SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11

Other

Other	ACM International Conference on Systems, Programming, Languages, and Applications: Software for Humanity, SPLASH'11 and the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11
Country/Territory	United States
City	Portland, OR
Period	10/23/11 → 10/24/11

Keywords

distributed systems
human-computer interaction
network troubleshooting
sandbox environments
smartphones

ASJC Scopus subject areas

Computer Networks and Communications

Access to Document

10.1145/2095050.2095098

Cite this

Collares, L., Matthews, C., Cappos, J., Coady, Y., & McGeer, R. (2011). Et (smart) phone home! In SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11 (pp. 283-288). (SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11). https://doi.org/10.1145/2095050.2095098

Et (smart) phone home! / Collares, Leandro; Matthews, Chris; Cappos, Justin et al.
SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11. 2011. p. 283-288 (SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Collares, L, Matthews, C, Cappos, J, Coady, Y & McGeer, R 2011, Et (smart) phone home! in SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11. SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11, pp. 283-288, ACM International Conference on Systems, Programming, Languages, and Applications: Software for Humanity, SPLASH'11 and the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11, Portland, OR, United States, 10/23/11. https://doi.org/10.1145/2095050.2095098

Collares L, Matthews C, Cappos J, Coady Y, McGeer R. Et (smart) phone home! In SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11. 2011. p. 283-288. (SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11). doi: 10.1145/2095050.2095098

Collares, Leandro ; Matthews, Chris ; Cappos, Justin et al. / Et (smart) phone home!. SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11. 2011. pp. 283-288 (SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11).

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ER -

Et (smart) phone home!

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Publication series

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Keywords

ASJC Scopus subject areas

Access to Document

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