Et (smart) phone home!

Leandro Collares, Chris Matthews, Justin Cappos, Yvonne Coady, Rick McGeer

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Most home users are not able to troubleshoot advanced network issues themselves. Hours on the phone with an ISP's customer representative is a common way to solve this problem. With the advent of mobile devices with both Wi-Fi and cellular radios, troubleshooters at the ISP have a new back-door into a malfunctioning residential network. However, placing full trust in an ISP is a poor choice for a home user. In this paper we present Extra Technician (ET), a system designed to provide ISPs and others with an environment to troubleshoot home networking in a remote, safe and flexible manner.

    Original languageEnglish (US)
    Title of host publicationSPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops
    Subtitle of host publicationDSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11
    Pages283-288
    Number of pages6
    DOIs
    StatePublished - 2011
    EventACM International Conference on Systems, Programming, Languages, and Applications: Software for Humanity, SPLASH'11 and the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11 - Portland, OR, United States
    Duration: Oct 23 2011Oct 24 2011

    Publication series

    NameSPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11

    Other

    OtherACM International Conference on Systems, Programming, Languages, and Applications: Software for Humanity, SPLASH'11 and the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11
    CountryUnited States
    CityPortland, OR
    Period10/23/1110/24/11

    Keywords

    • distributed systems
    • human-computer interaction
    • network troubleshooting
    • sandbox environments
    • smartphones

    ASJC Scopus subject areas

    • Computer Networks and Communications

    Fingerprint Dive into the research topics of 'Et (smart) phone home!'. Together they form a unique fingerprint.

  • Cite this

    Collares, L., Matthews, C., Cappos, J., Coady, Y., & McGeer, R. (2011). Et (smart) phone home! In SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11 (pp. 283-288). (SPLASH'11 Workshops - Compilation Proceedings of the Co-Located Workshops: DSM'11, TMC'11, AGERE'11, AOOPES'11, NEAT'11, and VMIL'11). https://doi.org/10.1145/2095050.2095098