TY - JOUR
T1 - Experimental Effects of a Call-Center Disclaimer Regarding Confidentiality on Callers’ Willingness to Make Disclosures Related to Terrorism
AU - Williams, Michael J.
AU - Bélanger, Jocelyn J.
AU - Horgan, John
AU - Evans, William P.
N1 - Funding Information:
This work was supported by the Science and Technology Directorate of the United States Department of Homeland Security [HSHQDC-16-C-80028].
Publisher Copyright:
© 2018, © 2018 Taylor & Francis.
PY - 2019/11/2
Y1 - 2019/11/2
N2 - Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to law enforcement if callers were to discuss anyone who was a danger to themselves or others) affected disclosures related to a third party’s involvement with terrorist groups, gangs, or such party’s commission of assault and/or non-violent crimes. Disclaimer type did not significantly affect the number of terrorism-related disclosures. Furthermore, it did not significantly affect either the number of gang-related disclosures or reports of assault. However, the law enforcement referral disclaimer/condition reduced the number of disclosures of non-violent crimes that were not directly related to terrorism, gangs, or assault, though its effect accounted for less than one percent of the variance between conditions. Additionally, disclaimer type did not significantly affect willingness to recommend the call-center, nor did that effect vary significantly by age or sex. Implications for the call-center’s role in addressing ideologically motivated violence (terrorism, violent extremism), as a form of secondary/targeted prevention, are discussed.
AB - Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to law enforcement if callers were to discuss anyone who was a danger to themselves or others) affected disclosures related to a third party’s involvement with terrorist groups, gangs, or such party’s commission of assault and/or non-violent crimes. Disclaimer type did not significantly affect the number of terrorism-related disclosures. Furthermore, it did not significantly affect either the number of gang-related disclosures or reports of assault. However, the law enforcement referral disclaimer/condition reduced the number of disclosures of non-violent crimes that were not directly related to terrorism, gangs, or assault, though its effect accounted for less than one percent of the variance between conditions. Additionally, disclaimer type did not significantly affect willingness to recommend the call-center, nor did that effect vary significantly by age or sex. Implications for the call-center’s role in addressing ideologically motivated violence (terrorism, violent extremism), as a form of secondary/targeted prevention, are discussed.
KW - Countering violent extremism
KW - disclaimer
KW - hotline
KW - intervention
KW - terrorism
KW - violence prevention
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U2 - 10.1080/09546553.2018.1476347
DO - 10.1080/09546553.2018.1476347
M3 - Article
AN - SCOPUS:85054815883
SN - 0954-6553
VL - 31
SP - 1327
EP - 1341
JO - Terrorism and Political Violence
JF - Terrorism and Political Violence
IS - 6
ER -