TY - GEN
T1 - How People View and Respond to Special Events in Shared Mobility
T2 - 20th COTA International Conference of Transportation Professionals: Advanced Transportation Technologies and Development-Enhancing Connections, CICTP 2020
AU - Ye, Qian
AU - Chen, Xiaohong
AU - Ozbay, Kaan
AU - Wang, Yonggang
N1 - Funding Information:
The research is funded by the China Scholarship Council (No.201906260112), the Natural Science Foundation of China (No.71734004), and the C2SMART Tier 1 University Transportation Center at New York University.
Publisher Copyright:
© ASCE.
PY - 2020
Y1 - 2020
N2 - The shared mobility market in China has encountered a crisis since two severe Didi's safety incidents happened within 3 months in 2018. Multiple stakeholders including service providers, government authorities, and the public were involved to publish announcements and share opinions through Sina Weibo, a Chinese version of Twitter. This study aims at comparing public opinions and reactions in these two typical special events, so as to understand customers' needs and the impacts of shared mobility on users, service providers, and market regulators. An improved Weibo mining framework was used to discover concern of focus, to cluster topics that receive high public attention, and to explore key factors that influence people's attitudes. The case study reveals the changing public's perceptions in shared mobility during the process of online participation and communication, and suggestions are provided to distinguish the multiple stakeholders' roles and thus to realize the co-governance in the mobility market.
AB - The shared mobility market in China has encountered a crisis since two severe Didi's safety incidents happened within 3 months in 2018. Multiple stakeholders including service providers, government authorities, and the public were involved to publish announcements and share opinions through Sina Weibo, a Chinese version of Twitter. This study aims at comparing public opinions and reactions in these two typical special events, so as to understand customers' needs and the impacts of shared mobility on users, service providers, and market regulators. An improved Weibo mining framework was used to discover concern of focus, to cluster topics that receive high public attention, and to explore key factors that influence people's attitudes. The case study reveals the changing public's perceptions in shared mobility during the process of online participation and communication, and suggestions are provided to distinguish the multiple stakeholders' roles and thus to realize the co-governance in the mobility market.
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U2 - 10.1061/9780784482933.278
DO - 10.1061/9780784482933.278
M3 - Conference contribution
AN - SCOPUS:85106484893
T3 - CICTP 2020: Advanced Transportation Technologies and Development-Enhancing Connections - Proceedings of the 20th COTA International Conference of Transportation Professionals
SP - 3229
EP - 3240
BT - CICTP 2020
A2 - Wang, Haizhong
A2 - Wei, Heng
A2 - Zhang, Lei
A2 - An, Yisheng
PB - American Society of Civil Engineers (ASCE)
Y2 - 14 August 2020 through 16 August 2020
ER -