In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving

Anna Katharina Frison; Philipp Wintersberger; Andreas Riener; Clemens Schartmüller; Linda Ng Boyle; Erika Miller; Klemens Weigl

doi:10.1145/3290605.3300374

In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving

Anna Katharina Frison, Philipp Wintersberger, Andreas Riener, Clemens Schartmüller, Linda Ng Boyle, Erika Miller, Klemens Weigl

Civil and Urban Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

In the evolution of technical systems, freedom from error and early adoption plays a major role for market success and to maintain competitiveness. In the case of automated driving, we see that faulty systems are put into operation and users trust these systems, often without any restrictions. Trust and use are often associated with users’ experience of the driver-vehicle interfaces and interior design. In this work, we present the results of our investigations on factors that influence the perception of automated driving. In a simulator study, N=48 participants had to drive a SAE level 2 vehicle with either perfect or faulty driving function. As a secondary activity, participants had to solve tasks on an infotainment system with varying aesthetics and usability (2x2). Results reveal that the interaction of conditions significantly influences trust and UX of the vehicle system. Our conclusion is that all aspects of vehicle design cumulate to system and trust perception.

Original language	English (US)
Title of host publication	CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450359702
DOIs	https://doi.org/10.1145/3290605.3300374
State	Published - May 2 2019
Event	2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom Duration: May 4 2019 → May 9 2019

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
Country/Territory	United Kingdom
City	Glasgow
Period	5/4/19 → 5/9/19

Keywords

Aesthetic
Automated driving systems
Distrust
Reliability
SAE J3016
Trust
UX
User experience

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/3290605.3300374

Cite this

Frison, A. K., Wintersberger, P., Riener, A., Schartmüller, C., Boyle, L. N., Miller, E., & Weigl, K. (2019). In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving. In CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3290605.3300374

In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving. / Frison, Anna Katharina; Wintersberger, Philipp; Riener, Andreas et al.
CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2019. (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Frison, AK, Wintersberger, P, Riener, A, Schartmüller, C, Boyle, LN, Miller, E & Weigl, K 2019, In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving. in CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, United Kingdom, 5/4/19. https://doi.org/10.1145/3290605.3300374

Frison AK, Wintersberger P, Riener A, Schartmüller C, Boyle LN, Miller E et al. In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving. In CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2019. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3290605.3300374

Frison, Anna Katharina ; Wintersberger, Philipp ; Riener, Andreas et al. / In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving. CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2019. (Conference on Human Factors in Computing Systems - Proceedings).

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In UX we trust investigation of aesthetics and usability of driver-vehicle interfaces and their impact on the perception of automated driving

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this