TY - JOUR
T1 - Increasing the efficiency of business processes using a theory of constraints
AU - Rhee, Seung Hyun
AU - Cho, Nam Wook
AU - Bae, Hyerim
N1 - Funding Information:
Acknowledgments This work was supported by the Korea Research Foundation Grant funded by the Korean Government (MOEHRD) and The Regional Research Universities Program/Research Center for Logistics Information Technology.
PY - 2010/9
Y1 - 2010/9
N2 - In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes.
AB - In this study, a Theory of Constraints (TOC)-based method was developed to enhance the efficiency of business processes. Whereas the TOC has been employed in manufacturing processes, the present paper shows that it can be effective also for Business Process Management (BPM). In order to apply the TOC to business processes, a Drum-Buffer-Rope (DBR) scheduling method for a Business Process Management System (BPMS) was developed. A procedure by which business process efficiency can be improved using these concepts is presented. To validate our approach, a series of simulations of a real banking process was conducted, on the basis of which the applicability of the proposed method was analyzed. Based on the analysis results, we show that the TOC-based method can improve business process efficiency, particularly under heavy workloads with limited resources. And we suggest, accordingly, several guidelines that can be followed for the efficient management of business processes.
KW - Business process efficiency
KW - Business process management
KW - Drum-Buffer-Rope
KW - Simulation
KW - Theory of constraints
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U2 - 10.1007/s10796-008-9145-9
DO - 10.1007/s10796-008-9145-9
M3 - Article
AN - SCOPUS:78650168912
VL - 12
SP - 443
EP - 455
JO - Information Systems Frontiers
JF - Information Systems Frontiers
SN - 1387-3326
IS - 4
ER -