TY - GEN
T1 - Mapping the margins
T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
AU - Bellini, Rosanna
AU - Strohmayer, Angelika
AU - Olivier, Patrick
AU - Crivellaro, Clara
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/5/2
Y1 - 2019/5/2
N2 - Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
AB - Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.
KW - Civic technology
KW - Design approaches
KW - Domestic violence
KW - Public service mapping
UR - http://www.scopus.com/inward/record.url?scp=85067624918&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85067624918&partnerID=8YFLogxK
U2 - 10.1145/3290605.3300352
DO - 10.1145/3290605.3300352
M3 - Conference contribution
AN - SCOPUS:85067624918
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 4 May 2019 through 9 May 2019
ER -