Mapping the margins: Navigating the ecologies of domestic violence service provision

Rosanna Bellini, Angelika Strohmayer, Patrick Olivier, Clara Crivellaro

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Work addressing the negative impacts of domestic violence on victim-survivors and service providers has slowly been contributing to the HCI discourse. However, work discussing the necessary, pre-emptive steps for researchers to enter these spaces sensitively and considerately, largely remains opaque. Heavily-politicised specialisms that are imbued with conflicting values and practices, such as domestic violence service delivery can be especially difficult to navigate. In this paper, we report on a mixed methods study consisting of interviews, a design dialogue and an ideation workshop with domestic violence service providers to explore the potential of an online service directory to support their work. Through this three-stage research process, we were able to characterise this unique service delivery landscape and identify tensions in services’ access, understandings of technologies and working practices. Drawing from our findings, we discuss opportunities for researchers to work with and sustain complex information ecologies in sensitive settings.

    Original languageEnglish (US)
    Title of host publicationCHI 2019 - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
    PublisherAssociation for Computing Machinery
    ISBN (Electronic)9781450359702
    DOIs
    StatePublished - May 2 2019
    Event2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom
    Duration: May 4 2019May 9 2019

    Publication series

    NameConference on Human Factors in Computing Systems - Proceedings

    Conference

    Conference2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
    Country/TerritoryUnited Kingdom
    CityGlasgow
    Period5/4/195/9/19

    Keywords

    • Civic technology
    • Design approaches
    • Domestic violence
    • Public service mapping

    ASJC Scopus subject areas

    • Software
    • Human-Computer Interaction
    • Computer Graphics and Computer-Aided Design

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