TY - CHAP
T1 - Modeling effects of transit system transfers on travel behavior
T2 - Case of commuter rail and subway in downtown Boston, Massachusetts
AU - Guo, Zhan
AU - Wilson, Nigel H M
PY - 2007
Y1 - 2007
N2 - Transfers can have an important influence on customer satisfaction and on whether many customers find transit service an attractive option. An empirical investigation of transfers from commuter rail to subway in downtown Boston, Massachusetts, is performed. The research identifies a higher transfer penalty between commuter rail and subway than between subway lines. Fare payment and network familiarity also are shown to affect transfer decisions. Despite a large variation of the transfer experience between the stations analyzed, riders seem to have a similar perception of transfers. For example, in most cases, the perceived transfer penalty has a narrow distribution, with a coefficient of variation below 0.5. Potential applications of the research findings to transit planning are presented.
AB - Transfers can have an important influence on customer satisfaction and on whether many customers find transit service an attractive option. An empirical investigation of transfers from commuter rail to subway in downtown Boston, Massachusetts, is performed. The research identifies a higher transfer penalty between commuter rail and subway than between subway lines. Fare payment and network familiarity also are shown to affect transfer decisions. Despite a large variation of the transfer experience between the stations analyzed, riders seem to have a similar perception of transfers. For example, in most cases, the perceived transfer penalty has a narrow distribution, with a coefficient of variation below 0.5. Potential applications of the research findings to transit planning are presented.
UR - http://www.scopus.com/inward/record.url?scp=38849174389&partnerID=8YFLogxK
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U2 - 10.3141/2006-02
DO - 10.3141/2006-02
M3 - Chapter
AN - SCOPUS:38849174389
SN - 9780309104326
T3 - Transportation Research Record
SP - 11
EP - 20
BT - Transit
ER -