Nonverbal and verbal content behaviors in the prediction of interviewer effectiveness

Assessed the ecological validity of previous research (e.g., M. B. LaCrosse, 1975; J. R. Graves and J. D. Robinson, 1976) that has suggested that an interviewer's nonverbal behaviors predominate over verbal content in the prediction of interviewer effectiveness ratings. In contrast to earlier investigations, the current study assessed naturally occurring rather than manipulated interviewer behavior and used "client" ratings of effectiveness rather than observer ratings. Data were collected from analog interviews conducted by 40 counseling students with 80 undergraduates. Results indicate that nonverbal interviewer behaviors do not clearly predominate over verbal content behaviors in the prediction of effectiveness ratings. It is suggested that earlier findings of nonverbal superiority are not generalizable to more ecologically valid interview settings. (9 ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved).