Open Data Intermediaries: Motivations, Barriers and Facilitators to Engagement

Graham Dove, Jack Shanley, Camillia Matuk, Oded Nov

Research output: Contribution to journalArticlepeer-review


Open data programs have become increasingly established at national and local levels of government. While the degree of success these programs have had in achieving their objectives remains open to question, one factor that has been identified as important to any success is the role of open data intermediaries, individuals and organizations that help others to make use of open data. In this paper we investigate how people become engaged with open data, what their motivations are, and the barriers and facilitators program participants perceive with regard to using open data effectively. We interview participants from a variety of backgrounds with differing levels of experience and engagement with open data. Participants include students learning how to train others in open data techniques and tools; people who attend open data events and use open data for commercial or social benefit; and representatives from local government, municipal agencies and a civic tech non-profit. We identify pathways to successfully developing and nurturing a community of open data intermediaries, and make five recommendations for organizations planning and managing open data programs.

Original languageEnglish (US)
Article number78
JournalProceedings of the ACM on Human-Computer Interaction
Issue numberCSCW1
StatePublished - Apr 16 2023


  • civic tech
  • open data
  • open data intermediaries

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Human-Computer Interaction
  • Computer Networks and Communications


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