Photocopiers and water-coolers: The affordances of informal interaction

Anne Laure Fayard, John Weeks

    Research output: Contribution to journalReview article

    Abstract

    There has been increasing recognition of the importance of informal interactions in organizations, but research examining the effects of the physical environment on informal interaction has produced contradictory results and practical attempts to control the level of informal interaction by design have been marked by unintended consequences. Drawing on a qualitative study of informal interactions observed in photocopier rooms in three organizations, this paper builds on the work of ecological psychologist James Gibson to develop a theory of the affordances of informal interaction. The affordances of an environment are the possibilities for action called forth by it to a perceiving subject. Research on affordances has typically focused on the affordances of individual behavior. We introduce the notion of social affordances and identify the social and physical characteristics that produce the propinquity, privacy, and social designation necessary for an environment to afford informal interactions. The theory of social affordances provides a lens through which to reinterpret the conflicting results of previous studies and to reexamine the seemingly simple water-cooler around which the organization gathers.

    Original languageEnglish (US)
    Pages (from-to)605-632
    Number of pages28
    JournalOrganization Studies
    Volume28
    Issue number5
    DOIs
    StatePublished - May 2007

    Keywords

    • Affordances
    • Culture
    • Informal interaction
    • Space

    ASJC Scopus subject areas

    • Strategy and Management
    • Organizational Behavior and Human Resource Management
    • Management of Technology and Innovation

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