TY - GEN
T1 - Politeness and frustration language in child-machine interactions
AU - Arunachalam, Sudha
AU - Gould, Dylan
AU - Andersen, Elaine
AU - Byrd, Dani
AU - Narayanan, Shrikanth
PY - 2001
Y1 - 2001
N2 - Children represent a potentially crucial user segment for conversational interfaces. Computer systems interacting with children need to be tailored for these users so that they will understand child intent and so that the child will have a positive and successful experience with the system. This study focuses on discourse analysis of spoken-language childmachine interactions. In particular, politeness and frustration markers were analyzed using a database of child-machine conversations obtained from 160 children using a computer game in a wizard-of-Oz set up. Results indicate that younger children less likely to use overt politeness markers and more polite information requests compared to the older ones, with no apparent gender differences. Younger children, on the other hand, expressed frustration verbally more than the older ones; furthermore, frustration language was more predominant in male children.
AB - Children represent a potentially crucial user segment for conversational interfaces. Computer systems interacting with children need to be tailored for these users so that they will understand child intent and so that the child will have a positive and successful experience with the system. This study focuses on discourse analysis of spoken-language childmachine interactions. In particular, politeness and frustration markers were analyzed using a database of child-machine conversations obtained from 160 children using a computer game in a wizard-of-Oz set up. Results indicate that younger children less likely to use overt politeness markers and more polite information requests compared to the older ones, with no apparent gender differences. Younger children, on the other hand, expressed frustration verbally more than the older ones; furthermore, frustration language was more predominant in male children.
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M3 - Conference contribution
AN - SCOPUS:85009069271
T3 - EUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology
SP - 2675
EP - 2678
BT - EUROSPEECH 2001 - SCANDINAVIA - 7th European Conference on Speech Communication and Technology
A2 - Lindberg, Borge
A2 - Benner, Henrik
A2 - Dalsgaard, Paul
A2 - Tan, Zheng-Hua
PB - International Speech Communication Association
T2 - 7th European Conference on Speech Communication and Technology - Scandinavia, EUROSPEECH 2001
Y2 - 3 September 2001 through 7 September 2001
ER -