Process comparison of hours of service recording for commercial vehicle operations: Electronic versus paper

Technology provides the capability to automate the collection of commercial vehicle drivers' hours of service (HOS), and this can potentially lead to fewer errors. This study compares the use of paper-based and automated (or electronically recorded) hours of service for three motor carriers using process analysis. Potential errors are categorized by operations within an information-based process, and results demonstrate that a reduction of errors can be achieved with an electronic system. The analysis shows that some of the errors that occur with paper-based systems (e.g., verification of accurate records) still exist with electronic recordings, and there are some additional minor errors. However, data collection, entry, and storage are improved, as the system requires fewer steps and less manual requirements within the process. The study provides a systematic and structured comparison of the two methods, highlighting the error types that occur in both. Policymakers can consider this comparison when making recommended revisions to HOS documentation procedures.