Process innovation in health care: A new model for the new knowledge economy

Mattia J. Gilmartin, David Melzer

Research output: Chapter in Book/Report/Conference proceedingChapter


Health systems around the world are faced with the challenge of improving the efficiency, effectiveness and responsiveness of service delivery. Pasmore defines organisational technology as consisting of the tools, techniques, devices, artefacts, methods, configurations, procedures and knowledge used to acquire inputs, transform inputs to outputs and provide services to clients. Socio-technical theory provides a framework to examine the adaptation of new technology into the organisational routines for the delivery of clinical care. A recent review conducted by the NHS Research and Development Health Technology Assessment Programme (HTAP) highlights the flaws in the existing research and development model of clinical care technologies. The principle of emergent competition provides the foundation for a new model of process innovation for clinical care technology. The durable technology sector in health care, through a combination of intellectual property rights and regulatory requirements for proof of effectiveness has produced an extraordinary flow of new effective technologies.

Original languageEnglish (US)
Title of host publicationQuality in Health Care
Subtitle of host publicationStrategic Issues in Health Care Management
PublisherTaylor and Francis
Number of pages10
ISBN (Electronic)9781351755610
ISBN (Print)9781138724198
StatePublished - Jan 1 2019

ASJC Scopus subject areas

  • General Medicine


Dive into the research topics of 'Process innovation in health care: A new model for the new knowledge economy'. Together they form a unique fingerprint.

Cite this