Processes, information requirements and challenges associated with corrective maintenance in relation to indoor air problem related work orders

Even though many approaches have been proposed for automated fault detection and diagnosis of Heating Ventilation and Air Conditioning (HVAC) systems, and advanced maintenance programs, such as preventive and predictive maintenance have been applied for the systems, issuing work orders for corrective maintenance is still a reality. Currently corrective maintenance still accounts for more than 55% of all maintenance programs in average facilities in the US (DoE, 2010). Indoor air related problems are especially important among corrective maintenance work orders. This paper provides details of a case study conducted to capture the workflow that HVAC mechanics follow, their rationale in diagnosis process and the information they typically refer to while responding to indoor air related corrective maintenance work orders. The general workflow for HVAC mechanics to complete such types of work orders was summarized into 5 stages, and generic information requirements recorded from the case study were synthesized. Initial findings show two main challenges in the industry for HVAC mechanics to get access to required information, which highlights the need for a systematic approach that would enable identification of such information applicable to a given context under which a work order has been generated and provide values of required information for HVAC mechanics to do sound diagnosis through integrated data repositories.