Quality attributes in practice: Contemporary data

Rasul Tumyrkin, Manuel Mazzara, Mohammad Kassab, Giancarlo Succi, Joo Young Lee

Research output: Chapter in Book/Report/Conference proceedingConference contribution


It is well known that the software process in place impacts the quality of the resulting product. However, the specific way in which this effect occurs is still mostly unknown and reported through anecdotes. To gather a better understanding of such relationship, a very large survey has been conducted during the last year and has been completed by more than 100 software developers and engineers from 21 countries.We have used the percentage of satisfied customers estimated by the software developers and engineers as the main dependent variable. The results evidence some interesting patterns, like that quality attribute of which customers are more satisfied appears functionality, architectural styles may not have a significant influence on quality, agile methodologies might result in happier customers, larger companies and shorter projects seems to produce better products.

Original languageEnglish (US)
Title of host publicationAgent and Multi-Agent Systems
Subtitle of host publicationTechnology and Applications - 10th KES International Conference, KES-AMSTA 2016, Proceedings
EditorsGordan Jezic, Lakhmi C. Jain, Yun-Heh Jessica Chen-Burger, Robert J. Howlett, Lakhmi C. Jain, Lakhmi C. Jain
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages10
ISBN (Print)9783319398822
StatePublished - 2016
Event10th KES International Conference on Agent and Multi-Agent Systems: Technology and Applications, KES-AMSTA 2016 - Puerto de la Cruz, Tenerife, Spain
Duration: Jun 15 2016Jun 17 2016

Publication series

NameSmart Innovation, Systems and Technologies
ISSN (Print)2190-3018
ISSN (Electronic)2190-3026


Conference10th KES International Conference on Agent and Multi-Agent Systems: Technology and Applications, KES-AMSTA 2016
CityPuerto de la Cruz, Tenerife

ASJC Scopus subject areas

  • General Decision Sciences
  • General Computer Science


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