TY - JOUR
T1 - Re-creating street-level practice
T2 - The role of routines, work groups, and team learning
AU - Foldy, Erica Gabrielle
AU - Buckley, Tamara R.
N1 - Funding Information:
One office director noted that the team leader in his office ‘‘really pushes workers to do the best they can, for themselves and for the families,’’ adding later that the leader ‘‘helps them ... really identify what are the barriers ... . ‘What’s really going on here? And, what can we learn rom this?’’’ INT: Do you feel like you are getting the resources that you need in order to do your work well and that could be consultation .. . financial resources ... support from your superiors ... .
PY - 2010/1
Y1 - 2010/1
N2 - Ample research documents the ubiquity of routines in street-level practice. Some individual-level and organizational-level research has explored how to break street-level routines, but little has looked at the work group level. Our study observed teams of state child welfare workers over 2.5 years, documenting whether they discarded old routines and learned new ones. Results suggest that team characteristics such as clear direction and reflective behaviors had greater influence on team learning than individual characteristics such as stress level, tenure, and educational level. We suggest that group-level factors be included in future models of what enables the re-creation of street-level practice.
AB - Ample research documents the ubiquity of routines in street-level practice. Some individual-level and organizational-level research has explored how to break street-level routines, but little has looked at the work group level. Our study observed teams of state child welfare workers over 2.5 years, documenting whether they discarded old routines and learned new ones. Results suggest that team characteristics such as clear direction and reflective behaviors had greater influence on team learning than individual characteristics such as stress level, tenure, and educational level. We suggest that group-level factors be included in future models of what enables the re-creation of street-level practice.
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U2 - 10.1093/jopart/mun034
DO - 10.1093/jopart/mun034
M3 - Article
AN - SCOPUS:73549094026
VL - 20
SP - 23
EP - 52
JO - Journal of Public Administration Research and Theory
JF - Journal of Public Administration Research and Theory
SN - 1053-1858
IS - 1
ER -