Revisiting the visit: Understanding how technology can shape the museum visit

Rebecca E. Grinter, Paul M. Aoki, Amy Hurst, Margaret H. Szymanski, James D. Thornton, Allison Woodruff

Research output: Contribution to conferencePaperpeer-review

Abstract

This paper reports findings from a study of how a guidebook was used by pairs of visitors touring a historic house. We describe how the guidebook was incorporated into their visit in four ways: shared listening, independent use, following one another, and checking in on each other. We discuss how individual and groupware features were adopted in support of different visiting experiences, and illustrate how that adoption was influenced by social relationships, the nature of the current visit, and any museum visiting strategies that the couples had. Finally, we describe how the guidebook facilitated awareness between couples, and how awareness of non-guidebook users (strangers) influenced use.

Original languageEnglish (US)
Pages146-155
Number of pages10
StatePublished - 2002
EventThe eight Conference on Computer Supported Cooperative Work (CSCW 2002) - New Orleans, LA, United States
Duration: Nov 16 2002Nov 20 2002

Conference

ConferenceThe eight Conference on Computer Supported Cooperative Work (CSCW 2002)
CountryUnited States
CityNew Orleans, LA
Period11/16/0211/20/02

Keywords

  • Electronic guidebook
  • Museum
  • Visitor behavior

ASJC Scopus subject areas

  • Hardware and Architecture

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