Satisfaction with health care among Latinas

Ana F. Abraído-Lanza, Amarilis Céspedes, Shaira Daya, Karen R. Flórez, Kellee White

Research output: Contribution to journalArticlepeer-review


Despite growing interest in disparities in access to health care, relatively little is known about different facets of care among Latinas, their satisfaction with the care they receive, and the predictors of satisfaction. This study examined whether various health care access and context factors, the quality of the patient-physician interaction, and medical mistrust predict satisfaction with health care among Latina immigrants in New York City. Structured interviews were conducted with 220 Latinas predominantly from the Dominican Republic and aged 40 years or over. Of the access to health care variables examined, greater waiting time predicted dissatisfaction with health care. Greater quality of the patient physician interaction predicted less dissatisfaction. The effect of the patient-physician interaction on dissatisfaction was mediated, in part, by waiting time. The results illustrate the important role of specific health care factors in satisfaction with care.

Original languageEnglish (US)
Pages (from-to)491-505
Number of pages15
JournalJournal of health care for the poor and underserved
Issue number2
StatePublished - May 2011


  • Access to health care
  • Hispanic
  • Latino
  • Patient satisfaction

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health


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