Service absorptive capacity: Its evolution and implications for innovation

Bertha Jimenez, Bojan Angelov, Bharat Rao

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    The concept of absorptive capacity has been part of the strategy and innovation discourse for a few decades. As industry and business practices have evolved, so has the understanding of the mechanisms responsible for developing and growing the absorptive capacity of contemporary organizations. In this paper, we trace the evolution of this concept and its operationalization and measurement. We particularly investigate how absorptive capacity can be used as a potential anchor of innovation research in service industries. We suggested the conceptualization of a service absorptive capacity (SACAP) and propose different measures that could aid to this conceptualization. We also provide an alternative to the predominant focus on functional characteristics and research and development practices in innovation studies to date.

    Original languageEnglish (US)
    Title of host publicationPICMET '10 - Portland International Center for Management of Engineering and Technology, Proceedings - Technology Management for Global Economic Growth
    Pages2937-2949
    Number of pages13
    StatePublished - 2010
    EventPortland International Center for Management of Engineering and Technology - Technology Management for Global Economic Growth, PICMET '10 - Phuket, Thailand
    Duration: Jul 18 2010Jul 22 2010

    Publication series

    NamePICMET '10 - Portland International Center for Management of Engineering and Technology, Proceedings - Technology Management for Global Economic Growth

    Other

    OtherPortland International Center for Management of Engineering and Technology - Technology Management for Global Economic Growth, PICMET '10
    CountryThailand
    CityPhuket
    Period7/18/107/22/10

    ASJC Scopus subject areas

    • Business and International Management
    • Management of Technology and Innovation
    • Economics and Econometrics

    Fingerprint Dive into the research topics of 'Service absorptive capacity: Its evolution and implications for innovation'. Together they form a unique fingerprint.

  • Cite this

    Jimenez, B., Angelov, B., & Rao, B. (2010). Service absorptive capacity: Its evolution and implications for innovation. In PICMET '10 - Portland International Center for Management of Engineering and Technology, Proceedings - Technology Management for Global Economic Growth (pp. 2937-2949). [5603350] (PICMET '10 - Portland International Center for Management of Engineering and Technology, Proceedings - Technology Management for Global Economic Growth).