TY - JOUR
T1 - Showing you care
T2 - An empathetic approach to doctor-patient communication
AU - Lipp, Mitchell J.
AU - Riolo, Christopher
AU - Riolo, Michael
AU - Farkas, Jonathan
AU - Liu, Tongxin
AU - Cisneros, George J.
N1 - Publisher Copyright:
© 2016 Elsevier Inc.
Copyright:
Copyright 2016 Elsevier B.V., All rights reserved.
PY - 2016/6/1
Y1 - 2016/6/1
N2 - Our College recently convened a series of retreats bringing together faculty, administrators and employees to identify common concerns. Stakeholders working independently in small groups separately and collectively agreed that our major organizational concern was communication. This theme played out in various ways. From not knowing what was going on beyond an individual's immediate work area to broader interpersonal challenges. Some felt a lack of caring or appreciation. Often the word, "respect," was used. Perceived deficiencies extended to students, faculty, administrators, staff, and most troubling, to patients. Communication skills are recognized as essential to professional competence by the Commission on Dental Accreditation, the American Dental Education Association, and the Inter-professional Educational Collaborative. It is a theme that crosses disciplines and is foundational to patient-centered care. As scientifically driven evidence-based healthcare and technologies progress, the emotional, psychological, social and cultural needs of patients may be neglected. Communication skills centered on empathy and showing you care, yield benefits to both the doctor and patient in terms of satisfaction, compliance, and treatment outcomes.
AB - Our College recently convened a series of retreats bringing together faculty, administrators and employees to identify common concerns. Stakeholders working independently in small groups separately and collectively agreed that our major organizational concern was communication. This theme played out in various ways. From not knowing what was going on beyond an individual's immediate work area to broader interpersonal challenges. Some felt a lack of caring or appreciation. Often the word, "respect," was used. Perceived deficiencies extended to students, faculty, administrators, staff, and most troubling, to patients. Communication skills are recognized as essential to professional competence by the Commission on Dental Accreditation, the American Dental Education Association, and the Inter-professional Educational Collaborative. It is a theme that crosses disciplines and is foundational to patient-centered care. As scientifically driven evidence-based healthcare and technologies progress, the emotional, psychological, social and cultural needs of patients may be neglected. Communication skills centered on empathy and showing you care, yield benefits to both the doctor and patient in terms of satisfaction, compliance, and treatment outcomes.
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U2 - 10.1053/j.sodo.2016.04.002
DO - 10.1053/j.sodo.2016.04.002
M3 - Article
AN - SCOPUS:84966460743
SN - 1073-8746
VL - 22
SP - 88
EP - 94
JO - Seminars in Orthodontics
JF - Seminars in Orthodontics
IS - 2
M1 - 446
ER -