TY - GEN
T1 - Speech-Interface Prompt Design
T2 - 7th International Conference on Information and Communication Technologies and Development, ICTD 2015
AU - White, Jerome
AU - Duggirala, Mayuri
PY - 2015/5/15
Y1 - 2015/5/15
N2 - Designers of IVR systems often shy away from using speech prompts; preferring, where they can, to use keypad input. Part of the reason is that speech processing is expensive and often error prone. This work attempts to address this problem by offering guidelines for prompt design based on field experiments. It is shown, specifically, that accuracy can be inuenced by prompt examples, depending on the nature of the information requested.
AB - Designers of IVR systems often shy away from using speech prompts; preferring, where they can, to use keypad input. Part of the reason is that speech processing is expensive and often error prone. This work attempts to address this problem by offering guidelines for prompt design based on field experiments. It is shown, specifically, that accuracy can be inuenced by prompt examples, depending on the nature of the information requested.
KW - Interactive voice response
KW - Prompt design
KW - Spoken Web
UR - http://www.scopus.com/inward/record.url?scp=84955274955&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84955274955&partnerID=8YFLogxK
U2 - 10.1145/2737856.2737861
DO - 10.1145/2737856.2737861
M3 - Conference contribution
AN - SCOPUS:84955274955
T3 - ACM International Conference Proceeding Series
BT - Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015
PB - Association for Computing Machinery
Y2 - 15 May 2015 through 18 May 2015
ER -