Speech-Interface Prompt Design: Lessons from the Field

Jerome White, Mayuri Duggirala

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Designers of IVR systems often shy away from using speech prompts; preferring, where they can, to use keypad input. Part of the reason is that speech processing is expensive and often error prone. This work attempts to address this problem by offering guidelines for prompt design based on field experiments. It is shown, specifically, that accuracy can be inuenced by prompt examples, depending on the nature of the information requested.

Original languageEnglish (US)
Title of host publicationProceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450331630
DOIs
StatePublished - May 15 2015
Event7th International Conference on Information and Communication Technologies and Development, ICTD 2015 - Singapore, Singapore
Duration: May 15 2015May 18 2015

Publication series

NameACM International Conference Proceeding Series
Volume15

Other

Other7th International Conference on Information and Communication Technologies and Development, ICTD 2015
CountrySingapore
CitySingapore
Period5/15/155/18/15

Keywords

  • Interactive voice response
  • Prompt design
  • Spoken Web

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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  • Cite this

    White, J., & Duggirala, M. (2015). Speech-Interface Prompt Design: Lessons from the Field. In Proceedings of the 7th International Conference on Information and Communication Technologies and Development, ICTD 2015 [66] (ACM International Conference Proceeding Series; Vol. 15). Association for Computing Machinery. https://doi.org/10.1145/2737856.2737861