Supporting Journalistic Trust Determinations: A Heuristic Analysis of News Trust Tools Through a Transparency Lens

Ayana Monroe, Errol Francis, Emily Sidnam-Mauch, Bernat Ivancsics, Eve Washington, Joseph Bonneau, Susan McGregor, Kelly Caine

Research output: Contribution to journalConference articlepeer-review

Abstract

To combat declining trust in news in the United States, numerous tools have been created to increase transparency by providing contextual information around news content, but they have largely been developed without regard for usability. We examine 59 such tools to identify the type(s) of transparency (disclosure, participatory, or ambient) information each tool aims to provide. We then conduct a heuristic usability analysis of a subset of these transparency tools and identify common usability barriers.

Original languageEnglish (US)
Pages (from-to)843-847
Number of pages5
JournalProceedings of the Human Factors and Ergonomics Society
Volume66
Issue number1
DOIs
StatePublished - 2022
Event66th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2022 - Atlanta, United States
Duration: Oct 10 2022Oct 14 2022

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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