Technology in the Hospitality Industry: Prospects and Challenges

Prasanna Kansakar, Arslan Munir, Neda Shabani

Research output: Contribution to specialist publicationArticle


The leisure and hospitality industry is one of the driving forces of the global economy. The widespread adoption of new technologies in this industry during recent years has fundamentally reshaped the way in which services are provided and received. In this article, we explore some of the state-of-the-art technologies currently employed in the hospitality industry and how they are improving guest experiences and changing the hospitality service platform. We also envision some potential future hospitality services we can expect as Internet of Things (IoT) technology keeps growing. We also discuss some fundamental challenges that must be overcome to institute a lasting, futureproof solution for the hospitality industry.

Original languageEnglish (US)
Number of pages6
Specialist publicationIEEE Consumer Electronics Magazine
StatePublished - May 2019

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Hardware and Architecture
  • Computer Science Applications
  • Electrical and Electronic Engineering


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