Original language | English (US) |
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Title of host publication | The service encounter |
Subtitle of host publication | Managing employee customer interaction |
Editors | J Czepiel, M Solomon, C Suaprenant |
Place of Publication | Lexington |
State | Published - 1985 |
The environmental psychology of service encounters
Richard Wener
Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review