The environmental psychology of service encounters

Richard Wener

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

Original languageEnglish (US)
Title of host publicationThe service encounter
Subtitle of host publicationManaging employee customer interaction
EditorsJ Czepiel, M Solomon, C Suaprenant
Place of PublicationLexington
StatePublished - 1985

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