The Impact of Group Support Systems on Corporate Teams' Stages of Development

Margaretta J. Caouette, Bridget N. O'Connor

Research output: Contribution to journalArticlepeer-review


Through this quasi-experimental field study, we investigated the impact of group support systems (GSS) on the development of two comparable corporate teams solving actual business problems. Tuckman's stages of development were the lens through which we viewed the team-building process. Tuckman maintained that teams go through a developmental schemata of forming, storming, norming, performing, and adjourning, and suggested that the way teams develop has a direct impact on both their task and social outcomes. Literature related to GSS and group processes, group characteristics, and task complexity provided the bases for the questions offered. In this field study, meeting sessions were audio-taped, transcribed, and used to paint a picture of the meeting process; to better understand what happened, we interviewed participants. Findings indicate that the two teams developed quite differently and that GSS impacted all stages, but most noticeably the storming stage. The commitment of the teams to the assigned task, group composition, and leadership were identified as moderating factors.

Original languageEnglish (US)
Pages (from-to)57-81
Number of pages25
JournalJournal of Organizational Computing and Electronic Commerce
Issue number1
StatePublished - 1998


  • Group processes
  • Group support systems
  • Stages of group development
  • Task and social outcomes
  • Team building

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Computational Theory and Mathematics


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