Trust me, I'm accountable: Trust and accountability online

Batya Friedman, John C. Thomas, Jonathan Grudin, Clifford Nass, Helen Nissenbaum, Mark Schlager, Ben Shneiderman

Research output: Contribution to conferencePaperpeer-review


We live in an increasingly wired world. According to Robert Putnam, people are spending less time in persistent personal face to face interactions and more time in pursuits such as watching TV and using the Internet. At the same time, independently measured "social capital" - the extent to which we trust and work for a common good - is declining. In this panel, we explore: the impacts of electronic media on trust and accountability; whether and how electronic media can be designed and used to increase deserved trust and accountability; the relationship between protecting privacy and increasing the efficacy of communication; and how people's tendency to treat computers as social actors impacts these issues. In brief, how can modern technology enhance humanity's humanity?

Original languageEnglish (US)
Number of pages2
StatePublished - 1999
EventConference on Human Factors in Computing Systems, CHI EA 1999 - Pittsburgh, PA, United States
Duration: May 15 1999May 20 1999


OtherConference on Human Factors in Computing Systems, CHI EA 1999
Country/TerritoryUnited States
CityPittsburgh, PA


  • Accountability
  • Anonymity
  • Communication
  • Computers and society
  • Ethics
  • Internet
  • Media effects
  • Privacy
  • Reciprocity
  • Repute
  • Social actors
  • Social capital
  • Social impacts
  • Trust
  • Value-sensitive design
  • WWW
  • Wired world

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design


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