Trust me, I'm accountable: Trust and accountability online

Batya Friedman; John C. Thomas; Jonathan Grudin; Clifford Nass; Helen Nissenbaum; Mark Schlager; Ben Shneiderman

doi:10.1145/632716.632766

Trust me, I'm accountable: Trust and accountability online

Batya Friedman, John C. Thomas, Jonathan Grudin, Clifford Nass, Helen Nissenbaum, Mark Schlager, Ben Shneiderman

Media, Culture & Communication

Research output: Contribution to conference › Paper › peer-review

Abstract

We live in an increasingly wired world. According to Robert Putnam, people are spending less time in persistent personal face to face interactions and more time in pursuits such as watching TV and using the Internet. At the same time, independently measured "social capital" - the extent to which we trust and work for a common good - is declining. In this panel, we explore: the impacts of electronic media on trust and accountability; whether and how electronic media can be designed and used to increase deserved trust and accountability; the relationship between protecting privacy and increasing the efficacy of communication; and how people's tendency to treat computers as social actors impacts these issues. In brief, how can modern technology enhance humanity's humanity?

Original language	English (US)
Pages	79-80
Number of pages	2
DOIs	https://doi.org/10.1145/632716.632766
State	Published - 1999
Event	Conference on Human Factors in Computing Systems, CHI EA 1999 - Pittsburgh, PA, United States Duration: May 15 1999 → May 20 1999

Other

Other	Conference on Human Factors in Computing Systems, CHI EA 1999
Country/Territory	United States
City	Pittsburgh, PA
Period	5/15/99 → 5/20/99

Keywords

Accountability
Anonymity
Communication
Computers and society
Ethics
Internet
Media effects
Privacy
Reciprocity
Repute
Social actors
Social capital
Social impacts
Trust
Value-sensitive design
WWW
Wired world

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

Access to Document

10.1145/632716.632766

Cite this

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title = "Trust me, I'm accountable: Trust and accountability online",

abstract = "We live in an increasingly wired world. According to Robert Putnam, people are spending less time in persistent personal face to face interactions and more time in pursuits such as watching TV and using the Internet. At the same time, independently measured {"}social capital{"} - the extent to which we trust and work for a common good - is declining. In this panel, we explore: the impacts of electronic media on trust and accountability; whether and how electronic media can be designed and used to increase deserved trust and accountability; the relationship between protecting privacy and increasing the efficacy of communication; and how people's tendency to treat computers as social actors impacts these issues. In brief, how can modern technology enhance humanity's humanity?",

keywords = "Accountability, Anonymity, Communication, Computers and society, Ethics, Internet, Media effects, Privacy, Reciprocity, Repute, Social actors, Social capital, Social impacts, Trust, Value-sensitive design, WWW, Wired world",

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year = "1999",

doi = "10.1145/632716.632766",

language = "English (US)",

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note = "Conference on Human Factors in Computing Systems, CHI EA 1999 ; Conference date: 15-05-1999 Through 20-05-1999",

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T2 - Conference on Human Factors in Computing Systems, CHI EA 1999

AU - Friedman, Batya

AU - Thomas, John C.

AU - Grudin, Jonathan

AU - Nass, Clifford

AU - Nissenbaum, Helen

AU - Schlager, Mark

AU - Shneiderman, Ben

PY - 1999

Y1 - 1999

N2 - We live in an increasingly wired world. According to Robert Putnam, people are spending less time in persistent personal face to face interactions and more time in pursuits such as watching TV and using the Internet. At the same time, independently measured "social capital" - the extent to which we trust and work for a common good - is declining. In this panel, we explore: the impacts of electronic media on trust and accountability; whether and how electronic media can be designed and used to increase deserved trust and accountability; the relationship between protecting privacy and increasing the efficacy of communication; and how people's tendency to treat computers as social actors impacts these issues. In brief, how can modern technology enhance humanity's humanity?

AB - We live in an increasingly wired world. According to Robert Putnam, people are spending less time in persistent personal face to face interactions and more time in pursuits such as watching TV and using the Internet. At the same time, independently measured "social capital" - the extent to which we trust and work for a common good - is declining. In this panel, we explore: the impacts of electronic media on trust and accountability; whether and how electronic media can be designed and used to increase deserved trust and accountability; the relationship between protecting privacy and increasing the efficacy of communication; and how people's tendency to treat computers as social actors impacts these issues. In brief, how can modern technology enhance humanity's humanity?

KW - Accountability

KW - Anonymity

KW - Communication

KW - Computers and society

KW - Ethics

KW - Internet

KW - Media effects

KW - Privacy

KW - Reciprocity

KW - Repute

KW - Social actors

KW - Social capital

KW - Social impacts

KW - Trust

KW - Value-sensitive design

KW - WWW

KW - Wired world

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Y2 - 15 May 1999 through 20 May 1999

ER -

Trust me, I'm accountable: Trust and accountability online

Abstract

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Keywords

ASJC Scopus subject areas

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