Abstract
This study characterizes users' conceptions of web security. Seventy-two individuals, 24 each from a rural community in Maine, a suburban professional community in New Jersey, and a high-technology community in California, participated in an extensive (2-hour) semi-structured interview (including a drawing task) about Web security. The results show that many users across the three diverse communities mistakenly evaluated whether a connection is secure or not secure. Empirically-derived typologies are provided for (1) conceptions of security based on users' verbal reasoning, (2) the types of evidence users depend upon in evaluating whether a connection is secure, and (3) conceptions of security as portrayed in users' drawings. Design implications are discussed.
| Original language | English (US) |
|---|---|
| Pages | 746-747 |
| Number of pages | 2 |
| State | Published - 2002 |
| Event | Conference on Human Factors in Computing Systems - Minneapolis, MN, United States Duration: Apr 20 2002 → Apr 25 2002 |
Other
| Other | Conference on Human Factors in Computing Systems |
|---|---|
| Country/Territory | United States |
| City | Minneapolis, MN |
| Period | 4/20/02 → 4/25/02 |
Keywords
- Security
- User conceptions
- User differences
- User models
- Value-sensitive design
- WWW
- Web models
- Web security
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design