Vocalising violence: Using violent mens' voices for service delivery and feedback

Rosanna Bellini; Jay Rainey; Andrew Garbett; Pamela Briggs

doi:10.1145/3328320.3328405

Vocalising violence: Using violent mens' voices for service delivery and feedback

Rosanna Bellini, Jay Rainey, Andrew Garbett, Pamela Briggs

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Public services are being increasingly scrutinised for their ability to be responsive and adaptive to their service users' needs. For service delivery in domestic violence, many aspire to include feedback from service users on their practice, to drive change in their organisation and performance. Current approaches for capturing and using feedback (i.e. surveys) often fail to record rich, in-depth perspectives that audio-video media affords. In this paper, we present the novel application of a voice-based technology to capture and use feedback to reflect on the delivery of a domestic violence intervention. Across four months, we undertook ethnographic fieldwork through observations of four deployments and four reflective discussions with service-staff in their delivery of a novel domestic violence prevention intervention for violent men. Our findings highlight the tensions with how voice can act as a resource to reflect on and refine existing service practices, and offers insights into how technology can play a more practical role in wider service design.

Original language	English (US)
Title of host publication	C and T 2019 - 9th International Conference on Communities and Technologies, Conference Proceedings
Editors	Florian Cech, Hilda Tellioglu
Publisher	Association for Computing Machinery
Pages	210-217
Number of pages	8
ISBN (Electronic)	9781450371629
DOIs	https://doi.org/10.1145/3328320.3328405
State	Published - Jun 3 2019
Event	9th International Conference on Communities and Technologies, C and T 2019 - Vienna, Austria Duration: Jun 3 2019 → Jun 7 2019

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	9th International Conference on Communities and Technologies, C and T 2019
Country/Territory	Austria
City	Vienna
Period	6/3/19 → 6/7/19

Keywords

Digital Civics
Domestic violence
Service Design
Service Feedback

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

Access to Document

10.1145/3328320.3328405

Cite this

Bellini, R., Rainey, J., Garbett, A., & Briggs, P. (2019). Vocalising violence: Using violent mens' voices for service delivery and feedback. In F. Cech, & H. Tellioglu (Eds.), C and T 2019 - 9th International Conference on Communities and Technologies, Conference Proceedings (pp. 210-217). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3328320.3328405

Vocalising violence: Using violent mens' voices for service delivery and feedback. / Bellini, Rosanna; Rainey, Jay; Garbett, Andrew et al.
C and T 2019 - 9th International Conference on Communities and Technologies, Conference Proceedings. ed. / Florian Cech; Hilda Tellioglu. Association for Computing Machinery, 2019. p. 210-217 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Bellini, R, Rainey, J, Garbett, A & Briggs, P 2019, Vocalising violence: Using violent mens' voices for service delivery and feedback. in F Cech & H Tellioglu (eds), C and T 2019 - 9th International Conference on Communities and Technologies, Conference Proceedings. ACM International Conference Proceeding Series, Association for Computing Machinery, pp. 210-217, 9th International Conference on Communities and Technologies, C and T 2019, Vienna, Austria, 6/3/19. https://doi.org/10.1145/3328320.3328405

Bellini R, Rainey J, Garbett A, Briggs P. Vocalising violence: Using violent mens' voices for service delivery and feedback. In Cech F, Tellioglu H, editors, C and T 2019 - 9th International Conference on Communities and Technologies, Conference Proceedings. Association for Computing Machinery. 2019. p. 210-217. (ACM International Conference Proceeding Series). doi: 10.1145/3328320.3328405

Bellini, Rosanna ; Rainey, Jay ; Garbett, Andrew et al. / Vocalising violence : Using violent mens' voices for service delivery and feedback. C and T 2019 - 9th International Conference on Communities and Technologies, Conference Proceedings. editor / Florian Cech ; Hilda Tellioglu. Association for Computing Machinery, 2019. pp. 210-217 (ACM International Conference Proceeding Series).

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Vocalising violence: Using violent mens' voices for service delivery and feedback

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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