Web search and browsing behavior under poor connectivity

Jay Chen, Lakshminarayanan Subramanian, Kentaro Toyama

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Web search and browsing have been streamlined for a comfortable experience when the network connection is fast. Existing tools, however, are not optimized for scenarios where connectivity is poor, as is the case for many users in developing regions where fast connections are expensive, rare, or unavailable. This study examined how users' web search and browsing behavior differs when the connection is slow, and whether users employ techniques to alleviate the problem. In a preliminary study involving 15 subjects on a university campus in Kerala, India, we identify unique mitigating behaviors of users who routinely suffer low-bandwidth or intermittent connections. We examine the challenges faced by these users and find that existing web search and browsing infrastructure is simply incapable of providing a good experience. Finally we outline potential design improvements.

Original languageEnglish (US)
Title of host publicationProceedings of the 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
Pages3473-3478
Number of pages6
DOIs
StatePublished - 2009
Event27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 - Boston, MA, United States
Duration: Apr 4 2009Apr 9 2009

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
CountryUnited States
CityBoston, MA
Period4/4/094/9/09

Keywords

  • Intermittent network
  • Low bandwidth
  • Web browsing
  • Web search
  • World wide web

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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  • Cite this

    Chen, J., Subramanian, L., & Toyama, K. (2009). Web search and browsing behavior under poor connectivity. In Proceedings of the 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 (pp. 3473-3478). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1520340.1520505