Web search and browsing behavior under poor connectivity

Web search and browsing have been streamlined for a comfortable experience when the network connection is fast. Existing tools, however, are not optimized for scenarios where connectivity is poor, as is the case for many users in developing regions where fast connections are expensive, rare, or unavailable. This study examined how users' web search and browsing behavior differs when the connection is slow, and whether users employ techniques to alleviate the problem. In a preliminary study involving 15 subjects on a university campus in Kerala, India, we identify unique mitigating behaviors of users who routinely suffer low-bandwidth or intermittent connections. We examine the challenges faced by these users and find that existing web search and browsing infrastructure is simply incapable of providing a good experience. Finally we outline potential design improvements.